Vendor
Gladly
Gladly is a San Francisco-based customer experience platform founded in 2014 that unifies voice, email, SMS, chat, and social into a single lifelong conversation thread per customer; its retail clients include Nordstrom, REI, Allbirds, and Ulta Beauty.
Products & Services
AI-powered CX platform (people-centric, omnichannel)Gladly Sidekick (AI/automation layer)
Coverage in Rack & Reason (1)
First mentioned: April 2026